Public Authority Data Request Policy

A Public Authority request may include a legally binding warrant, subpoena, court order, writ, or national security letter for customer data. Cloudera requires that a request comply with applicable law and will review and assess the legality of the request. To be considered, any such request must, at a minimum, satisfy the following criteria:

1. Be submitted in writing and on official letterhead;
2. Identify the authorized official making the request on the public authority’s behalf, including that official’s title and contact information;
3. Be signed by the authorized official;
4. Identify and describe the purpose and nature of the request, as well as the lawful basis of the request, including a citation to the relevant law, rule, or regulation;
5. Identify the customer and/or customer account, which is the target of the request;
6. Provide a detailed description of the type of data sought and explain its relationship to the purpose and lawful basis of the request; and
7. Be issued and served in accordance with applicable law.